New Online System Coming Soon
In February 2025, we will be introducing 'Anima'.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.
We are dedicated to ensuring a smooth transition for our patients. To help with this, we'll be actively updating you on various platforms, ensuring you feel supported and well-informed leading up to our exciting launch. We would like to ask for your patience whilst we change to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.
What is Anima and why are we changing our system?
GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the 8am rush that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition.
Anima allows our Clinical Triage team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.
What are the benefits to me as a patient?
As a patient you will benefit from:
- You can provide all the information that the practice needs without waiting on the phone
- You will be asked questions based on your issues (asked without medical jargon)
- You will be able to log on to see the status and outcomes of your current and past requests.
- The practice responses will be clearer
- You will be managed more equitably and effectively, connecting you efficiently to the right person for the right service.
- You can use the system in a number of languages
- You will receive a text message and email to let you know when the practice has responded
What are the benefits to the practice?
As a practice, we will benefit from:
- We will see your request in a clear structured format
- We will be able to save all the information about your requests in a structured way into your medical records â This will help staff when looking at your records for this episode of care or in the future
- As patients can see the status of their request, we should get less duplicates that clog up the system
- Your requests will be cleared to understand at first glance and so the team will be able to allocate correct people, thus making our turn around more efficient
- Your requests will come into our system with a Red, Amber, Green rating with clear information about what responses have trigger the rating. This will allow the team to focus on any urgent requests
- We will be able to provide clearer responses due to the way that Anima builds the response as we perform actions. These responses will be safer as well as it will be secured behind a log in.
We are really excited about this change and the benefits it will bring to all our patients and staff. We would recommend that you register for an Anima account now so that you are ready when we launch this:
Useful Videos
How to create your account: https://youtu.be/293KkkYtvfA
How to submit a request: https://youtu.be/5qnA8mFFh2A
What happens next with my request?: https://youtu.be/A20J_r766UQ
Appointments in Anima: https://youtu.be/M9lC2nkK_iA