We are back to seeing patient for face to face appointments, as well as still offering telephone appointments - this is up to you.
Please inform reception when booking your appointment how you would like to be seen by the doctor, or if you are booking this online, please state in the description.
Don't waste your appointment! If you do not need your appointment please cancel it.
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How to book an appointment
At Central Surgery we offer a few ways to book your appointments which are:
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Calling us during our opening hours to book next routine appointment
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Calling us from 8am to get a same day appointment
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Using the online services where appointments become available at 18:30 for the next working day.
We may also send you a link via text to book an appointment when you are due a yearly review.
The Appointment System
The appointment system operates both for your convenience and to aid the doctor, and should be one patient to one appointment. If you wish to discuss two problems with the doctor, please book a double appointment.
Remember phones are very busy in the morning so when you want to book a non-urgent appointment, please try to phone in the afternoon. Please try to give as much notice as possible.
Please DO NOT blame the receptionist if the doctor is running late for your appointment, or if they are unable to offer you just what you want. They are operating the system according to the doctors' instructions.
Remember they are trying to do a very difficult and demanding job and are often working under extreme pressure.
Urgent Appointments
If you feel your problem is urgent and cannot wait for a routine appointment you will be seen the same day. However, if the doctor considers the problem can wait then they may ask you to make a routine appointment.
Appointments Online
Remember they are trying to do a very difficult and demanding job and are often working under extreme pressure.
This feature allows our patients to book their appointments online; please request in person your personalised username and password from our reception team to enable access to the link. Please keep your password secure as it is confidential. Please note, nurse appointments are not bookable online.
If your appointment is related to an ongoing problem, or test results, please book it with the doctor who dealt with it.
Cancelling Appointments
If you cannot attend for your appointment please let us know as soon as possible so that the cancellation may be offered to another patient whose need may be urgent. You can leave a message on the answer machine to cancel your appointment. Please call 01702 468443 and select option 1. You can also cancel your appointment through the online service SystmOnline.