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Southend University Hospital
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Practice Charter

The Charter is an agreement between the practice and yourself

We are committed to provide you with the best possible medical care

We provide you with a clean, safe environment and suitable access if you have a disability. We treat you with courtesy, dignity and confidentiality. We provide the same treatment and services (including the ability to register with the Practice) to any visitor irrespective of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. We comply with all relevant current legislative requirements. We offer care and treatment but always with your informed consent. If you need to see a doctor urgently, our first available doctor will see you on the same day of your request. We try to reduce the wait for routine appointments. We provide home visits when medically necessary. We advise you about treatment and medications. We refer to consultants for further investigations where medically indicated. We prepare your repeat prescriptions within two working days. We listen to your concerns and deal with your complaints promptly and follow the NHS complaint procedure.

Please co-operate with us in providing you with the best care

Inform us if you change your name, address or telephone number. Treat us with respect and courtesy. Please arrive in good time for your appointment. Ensure that you attend your appointment or cancel it in advance so the appointment can be offered to another patient. Please only request an urgent appointment if you truly need it. Wherever possible please attend the surgery rather than request a home visit. Try to maintain a healthy lifestyle and follow the advice from our clinicians. Please order your repeat prescription in good time using the tear off slip.

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