Please make every effort to attend the surgery if at all possible. If you cannot do this, please telephone between 8.00 and 10.30am to request the doctor to call. Calls after this time will be dealt with by the duty doctor on a priority basis.
Remember the doctor can see approximately five patients in the surgery during the time it takes to do one home visit, and it is at the doctor's discretion as to whether a home visit is deemed necessary. Transport problems are not an acceptable reason for requesting a home visit.
To ensure the safety of our staff we kindly ask that any family pets are not present during a home visit.
We understand that most family pets pose no risk in normal circumstances. When an owner is unwell it can be a stressful environment and pets can react unexpectedly to new visitors or in some situations such as when a patient is examined or where emergency care is required.
In these circumstances a pet can pose a risk to our staff and it is our policy that all visiting healthcare professionals will not enter patients' premises where a pet is present.